FAQs

How do I contact BagIt.com?

For the fastest assistance regarding one of our products or on an existing order, please email us at: sales@bagit.com

You may also call us toll free at 800-505-5371. Keep in mind that there are times during regular business hours when we may not be able to answer your call. If this is the case, please be sure to leave a message with your name, email address, and the reason you are contacting us. We will respond to your request as soon as possible.

 

Where are you located?

We are based in Indianapolis, IN.

 

Do you charge state sales tax?

We only collect Indiana sales tax on orders being shipping within Indiana. For purchases shipped outside of Indiana, you may be required to report out of state sales tax usage on your annual tax return. Check with your state's Internal Revenue Service for more information.

 

When will I receive my order?

Please allow a minimum of 5-7 business days to receive your order from the time it is placed. 

 

How will my order be shipped?

Standard shipping via UPS Ground is free on all orders shipping to the 48 contiguous continental United States. This includes APO/FPO addresses as well. In most cases, you can expect to receive your order within 5-7 business days.

For APO/FPO orders outside the contiguous continental United States, we will ship your order using the United States Postal Service. Normal postal rates for shipping will be applied to your order total for the actual amount of postage due only; no processing or handling fees will be added.

Orders shipping to Alaska and Hawaii will be sent via 2-Day UPS or 2-Day FedEx service. Again, the actual amount of the shipping cost will be added to your order total; no processing or handling fees will be added.

Unfortunately, except to APO/FPO addresses, we no longer ship outside of the United States. Furthermore, all prices listed on our site are in US dollars.

The following expedited shipping services are available for an additional fee:

          3rd Day       $40
          2nd Day      $50
          Overnight    $75

 

Above expedited shipping fees are per item. For items 26" or larger, add $20.

To add expedited shipping to your order, please state which service you would like in the Special Instructions field of your shopping cart prior to clicking the Checkout button.

Please note that upgraded shipping does not reduce processing and handling time, which is generally 1-2 business days.

 

 

What is your return policy?

Returns of unused items will be accepted within 30 days from the day on which you receive your order. The product must be in a new condition (no signs of use allowed) and packaged in the original box, if possible.

Before returning any item for exchange or refund, you must contact us to obtain a Return Authorization Number. Please email us at sales@bagit.com. Or, call us toll free at 800-505-5371.

Additional Information:
  • You are responsible for the return shipping. We recommend using a service that offers shipment tracking and insurance.
  • Once your item is received, we will process your refund or exchange.
  • Our initial cost to ship your order will be deducted from your refund due.
  • It may take 7-10 business days from the date a refund is issued for the credit to appear on your account.
When you first receive your new luggage, we recommend that you:
  • Take some time to inspect and test out your new luggage as soon as it is received.
  • Keep the original packaging until you are sure you want to keep it, in case it does need to be returned.

 

We want you to be satisfied with your purchase! Please contact us if you have any questions.